The remaining balance for your party is due 1 week prior to the party date. If you will have additional guests over the included 12, payment for each additional guest is also due 1 week prior.

Custom parties and events can be arranged given the appropriate notice to accommodate for staffing and ensure there are no other schedule conflicts. We would love to work with you to help you create what you have in mind! Contact us directly to make any special arrangements.

Based on days prior to party: 30+ days: Free Rescheduling - Dates and times subject to availability 14+ days: $50 Rescheduling Fee - Dates and times subject to availability Less than 14 days: No Rescheduling

If you change your mind about your reservation and would like to cancel your party we offer the following options for refunds based on days prior to the party the notice is received: 90+ days: Full refund 60+ days: Refund of 1/2 of deposit ($50) & all other payments 30+ days: No refund of $100 deposit, but all other payments will be refunded Less than 30 days: No refunds

We understand unexpected illnesses and events do occur with children! Please contact our office as soon as possible in the event of an illness or emergency, so we can work with you to make arrangements.

Birthday family, please arrive 15 minutes before the start of the party to set-up party area, go over party rules, and any questions you may have. Birthday guests are asked to arrive 5 minutes before the start of the party to ensure waivers are signed and turned into staff.

Feel free to bring refreshments such as snacks for the guests waiting during gym time, cake, and beverages (please, no alcohol). Don’t forget to bring candles, a lighter, serving ware, and place settings (plates, cups, napkins, and utensils) if you did not choose one of our all-inclusive set-ups (or additional for guests not in your guest count). You can also bring additional decorations to decorate for a custom theme! You will have plenty of time to set-up while the children are in the gym.

Leotards are great if your child has one and will wear it, but they are not required. We highly recommend more fitted athletic attire without belts, zippers, buttons, hoods, or skirts for the activities. T-shirts and shorts or sweatpants are acceptable, but please ensure they are not too baggy and not a tripping hazard. No shoes are permitted inside of the gym area. If a child has longer hair, we recommend it is tied back away from the face for safety reasons. Please remove all jewelry prior to coming to the party. Small stud earrings are okay.

Any participant 3 years old and younger must be accompanied by a parent/guardian at all times. Participating party guests over the age of 4 may be dropped off. Any non-participating party guests under the age of 18 must be under adult supervision for the duration of the party.

Any parents, grandparents, other siblings, family members, and friends are more than welcome to come to the party and are not included in the guest count. However, any non-participants are not allowed in the gym. Guests may watch from the viewing area or remain in the party room for the duration of the gym time activities. For all parties, we only provide goodie bags for participating guests. If you have chosen an all-inclusive set-up package, please be advised that place settings are only provided for the participating guests. You will be responsible for any additional goodie bags, plates, napkins, cups, utensils, etc, for additional guests.

Only participating children between 18 months and 12 years old with a waiver signed by a parent/guardian and turned into staff are allowed inside the gym area. Only the parents/guardians of the birthday child are permitted inside of the gym area for children ages 3 to 12 years. No child under 18 months is permitted inside of the gym. Children between 18 months and 3 years require a parent/guardian inside the gym to assist the child during the party and must remain within arm's reach. A photographer or videographer may be permitted in the gym area as long as s/he is not a safety distraction.

Due to our insurance policy, absolutely no adults are allowed on the gym equipment.

Absolutely no food or drinks are permitted inside of the gym area.

For the safety of our party participants, we cannot allow participants additional gym time over the first hour or to return to the gym during the designated party room time as our instructors are not available to be in the gym to supervise. Party instructors will lead the activities inside the gym during the first hour. They are available to assist you in the party room the last half hour and to begin the clean-up process.

All parties must exit within the designated party time. Don't worry, clean-up is on us!